Contact us via phone (0472 737 683) or email (mediate@macarthurmediations.com.au. We will gather some information from you and invite the other party to participate in mediation. The cost for this preliminary work – your intake fee – is $330 which is paid at this step.

If the other party agrees to participate, a date will be agreed on by everyone using our handy online calendar. We will also agree on a format and location.  We will arrange separate intake sessions by telephone with you both.  During these sessions, you will have the opportunity to let Jillaine know, in your own words, how you see the dispute and the issues that are important to you. She will also share with you an overview of the process and outline her role. 

If we have not been able to contact the other party on our first attempt, we are required to make a further attempt and/or give an extension of time. If we cannot make contact or the other party refuses to participate, we are able to issue a Section 60I Certificate.  This is included in your $330 intake fee.

Seven days before the Mediation, we will send you each an invoice for 50% of the Mediation fee. Occasionally, one party is paying the fee in full and we can accommodate that.  We ask that the full cost be paid prior to the Mediation commencing, although we are happy to re-schedule your Mediation with more than 3 days’ notice without penalty.

We will ask each party to provide us with their Mediation Position Papers and a joint Balance Sheet (for property matters) prior to the Mediation.

We hope that Step 4 – your Mediation – is the last step in your conflict resolution journey and the first step into your future.